KatsuBet Casino - Cashout not processed after a day

Dear AskGamblers Team,

We have checked all the details of this case and have some facts to be provided.

Due to the information from our database, Mr. Bärtschi created the withdrawal request on December 23, 2022 18:54 (UTC) and on December 24, 2022 19:03 (UTC) it was recalled by him despite the transaction had been successfully processed by our finance team and transferred to the payment provider for further consideration. Moreover, transactions via Bank Transfer are issued within 1-5 business days due to the peculiarities of the provider. This information is specified under the "Payments" tab on our website. At this moment, funds are played by the player. We have already sent you an email with proof of the transaction recalling.

Hope that these details will help you with the further investigation of this case.

Kind Regards,
KatsuBet Casino Team

Dear @Robin60,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.