Complaint against Jackpotcity.
I have supplied all the documentation they have asked of me, passport and driving licence to confirm my ID. Utility bill and letter from confirming Covid Jabs as proof of address. Bank Statement and part copy of my visa debit card. They keep saying that they want proof of ownership of Visa Debit Card ending in the last four digits which is the card I have used with them for years. I have never had any problems with them paying me my funds until now. I have been on to the Bank and they have advised that they do not supply such letters confirming ownership of debit cards.
I told them I had sent them a partial copy of my visa debit card showing the last four numbers and the bank account number which is the same bank account number on my statement, the Bank have confirmed that this is acceptable but Jackpot City are saying this is not proof of ownership. I have been going around in circles for a month now. The withdrawal was made on 8th August and I keep getting the same message every few days you need to prove ownership of your debit card yet how do I get this when the bank don't supply it?
They will not give me the with the withdrawal funds of £600 and keep putting it back into play. Maybe they hope I would lose it, if I won it would be no good because they will not pay me out. Can you help?