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InterCasino - Want my winnings

解決済み
苦情情報
係争中のカジノ インターカジノ
理由 支払いの却下
投稿日 2014年5月16日

Dear AskGamblers,

i played at the casino with the monthly bonus that the casino have sent me via email.

first everything was okay, the casino ask for holding id photo and Notarized sigend by my lawyer and i did supply that.

after that the casino sent my deposit back and void my winnings of 7150 euro.

the casino are not replaying to any of emails anymore,i even have chat scripts that they promise me to pay me my winnings.

please askgamblers help me to get paid !

this is very bad way to treat players,pay attention from this casino.

投稿日 2012年12月11日

Dear AskGamblers,

As per our End User Agreement, a player is permitted to open one ECash account only:

http:/­/ww­w.e­ndu­ser­ter­ms.c­om­/in­ter­cas­ino­/00­/li­cen­se.html

6.10

You are permitted to establish one ECash Account only for gaming purposes. The Service Providers reserve the right to close duplicate accounts, and to make void any bets placed in duplicate accounts. If you have multiple ECash Accounts for gaming purposes. GPL may in its sole and absolute discretion consolidate multiple ECash Accounts into a single ECash Account at any time, close some or all of your multiple ECash Accounts and return the funds therein to you or implement measures or take such other action against all or one of your ECash Accounts as it deems appropriate, in its sole and absolute discretion.

Due to the fact the player in question had opened in excess of 37 accounts, all with different details, we were left with no other option than to close all associated accounts and return the player’s initial deposit amount.

The player has been informed of this decision by email.

Please let us know if further information regarding this complaint is required.

Kindest regards

The InterCasino Team

投稿日 2012年12月11日

Hello Askgamblers,

i did not have any multiple ecash accounts.

the casino keep take my money all the time when i was losing,keep sending me offers and when i winnings it's says multiple accounts?!

the casino demand lots of approved from my lawyer and i did supply that.

this is cheat and not fair,if i had multiple accounts the account should be locked already and not offer me any kind of monthly bonus,why when i lost they did not say multiple accounts and continue to take my money?

please refund me back all my losses in your casino from all the years that i was your customer.

AskGamblers
投稿日 2012年12月14日

AskGamblers Complaints Team has been provided with enough information and evidence on behalf InterCasino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

インターカジノ 苦情

  • 4 / 8 解決済み
  • 3日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 11,945 USD 平均額

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