Fortune Panda Casino - My withdrawals in total 299 EUR were canceled illegally

Dear Fortune Panda Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear participants,

We're sorry to hear that you had a negative experience using our platform, Ilga.

In order to provide more clarity to the situation, we'll kindly ask for the player's credentials (casino username and email used for registration at Fortune Panda) to be forwarded to mailto­:af­fil­iat­e4@­for­tun­epa­nda.com so we can further investigate the case.

Sincerely,
Fortune Panda

Hello,

It seems,that I can't send to FortunePanda any meils from my registered e-meil in casino.I used gmail.Have you got it?I added screens with claim.

Hello,I'm waiting for answer from affili­ate­4@f­ort­une­pan­da.com

Dear Ilga,

We were not expected to answer you via mail, but rather just wanted to receive your personal information as it's a secure channel, and to avoid any privacy policy violations.

As of the above discussed, you have shared just about your withdrawals. Would you please share what were your deposits, and the approx. time of deposit prior to every withdrawal whether it was granted to you, or cancelled?

We want to ensure everyone that we're just trying to provide clarity to the case, and make sure both sides are heard.

Sincerely,
Fortune Panda

Hello,

Screen in attachement.
One more thing,that I noticed,that after complaint Fortune Panda has updated "Weekend bonus" promotion description with text-For more information read bonus terms and conditions.At time when I was made payout in this promo description was no such text.You can see it one of the screens.

Dear Ilga,

Regarding your claim:
"When I got an e-mail with the Weekend promo -there was also no information about this term and when I opened the promotion section on the web page -also no hyperlink, that I should read bonus terms and conditions. I got no e-mails, that they changed bonus terms and conditions."

We're obligated to provide clearly the bonus terms, which are located in the footer of every page. However, we're not obligated to cite the bonus terms on every other promotional page, but we rather choose to do so in order to provide a smooth user experience to our customers.

"I asked -when this bonus term was implemented-also no answer." - This bonus term was always present on our "Bonus Terms" page https:­//w­ww.f­or­tun­epa­nda.co­m/e­n/i­nfo­/bo­nus­-terms in the footer of the website which is in fact just a pixels down from the very same image you have attached (re-attaching player's image).

To further back our claim that the bonus terms were not met, we're attaching a screenshot with player's deposits and withdrawals (image attached).

At this point, we're asking for AskGamblers' statement on the state of the complaint. We are also open to further conversations.

On 09.06 I used the same bonus and had no deposits before in the week.Why withdraw on this case was confirmed?
And why you now has on promo page-"Please read bonus terms" and before it was no?

In your attachement is clearly visible,that on 14.06 is 60 EUR withdraw,but before was no deposits 150EUR per week.The bonus code on 09.06 was used the same as on 23.06

Below you can see withdraw ,that was processed-60EUR.