Dolly Casino - Verification issue complaint

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Dolly Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per Dolly Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

Thank you for reaching out.

In order for the player to complete the verification process, we would like to kindly ask the player to provide us with the requested documents.

We will make sure to check the document with priority once it is sent. Please send it to suppor­t@d­oll­yca­sin­o.com

Best regards,
DollyCasino.com

Dear @Gurerenki,

The AskGamblers Complaint Team is kindly asking you to assist the Dolly Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear Dolly casino
Thank you for quick response, but I have already sent all of the requested documents and also described the situation in my e-mail.
Regards

Dear Dolly Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Gurerenki,

Thank you for your message.

Unfortunately, we have yet to receive the document that has been requested from you on Feb 10th.
We will make sure to check the document with priority when you send it.

Best regards,
DollyCasino.com

Dear all,
I am being asked for documents that i do not have. I have told them 7 times that utility bill is being paid by my father. I sent them them the document that confirms that me and my father have the same family name. I cannot submit them utility bill with my personal info because i do not pay for them. Utility bills can be paid by any member of the family and it doesn`t break the rules of the site. I also sent them bank statement which displays my address and it is the same address that my father has.
Dear Ask Gamblers, i will attach in the private pictures the documents that I sent to the casino so that you could understand that I am being sincere about this case. I hope we can resolve this issue quick.
Best regards.

Dear @Gurerenki,

Rest assured that the AskGamblers Complaint Team is in contact with the Dolly Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear all,

Thank you for reaching out.

Unfortunately, the player was unable to provide the document that was requested in order to have another go at verification.

The document we requested was a membership confirmation of a utility company, for which we have previously received an energy bill under the player's name. Since the player was unable to provide said document, the account shall remain closed according to the following article from the Terms and Conditions:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
<…>
engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
<…>

Best regards,
DollyCasino.com

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dolly Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.