Withdrawal request on April 8 for 200 euros, processing time of 3 days, on April 11 I was told that the withdrawal was in its final stage, on April 12 I was told that the withdrawal would soon be finalized and that I would receive it any moment and on April 13 withdrawal canceled, according to an advisor it was a problem with the payment provider, I had to request a new withdrawal by changing the payment method, and the 3-day delay starts again.
Hello, I contacted customer service again on April 15th who told me that the withdrawal will be processed by the financial department. After my question about when it will be processed, I was told that the financial department is currently working on my request. Today, April 16th, the advisor told me that we are on time, the 3 days are today so the withdrawal will not be long. I am still waiting.
Dear Daya123,
We are pleased to inform you that your withdrawal request has been successfully completed.
Kind Regards,
Dolly Casino
Hello, I am happy to inform you that my withdrawal was successfully processed by the Dolly team today and that I have just received the 200 euros in my account as I write. You can therefore close my complaint as it is resolved. Thank you.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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