非アクティブユーザー
Hi,
On the 25th March I made a number of deposits to Royal Panda Casino. I encountered many problems when depositing and the company have taken amounts from my bank account that were never credited to my account.
As I had an account with Royal Panda my bank advised me to try to resolve the issue with them. Royal Panda asked me to supply them with a PDF copy of my bank statement and the times and reference number of the deposits. This was emailed to Royal Panda on the morning of Friday 1st April 2016 which they claimed to not receive. The information was sent again on 7th April and again no reply.
On my third attempt at providing this information on 12th April 2016 I received an email from Royal Panda stating that my complaint had been passed to the relevant department for investigation and that this may take 1-2 days to complete.
However, I then, the same day, received another email from them saying that they never received any funds from this payment.
Having checked my account with Royal Panda the 'pending' transactions have since been 'cancelled' since the investigation. The amounts are taken minutes before the 'completed' transaction has taken place.
My bank has confirmed that the following amounts were taken from my account:
11.35pm - £50.00 (ref 687534)
11.40pm - £50.00 (ref 687551)
1.23am - £50.00 (ref 685187)
1.46am - £50.00 (ref 685239)
1.54am - £100.00 (ref 685258)
2.04am - £200.00 (ref 685286)
2.27am - £200.00 (ref 685343)
2.29am - £200.00 (ref 685348)
2.32am - £200.00 (ref 685355)
2.35am - £200.00 (ref 685359)
3.30am - £200.00 (ref 695427)
3.57am - £200.00 (ref 685457)
3.59am - £200.00 (ref 685459)
4.16am - £500.00 (ref 685477)
4.17am - £500.00 (ref 685478)
4.43am - £200.00 (ref 685494)
5.02am - £90.00 (ref 685516)
5.04am - £90.00 (ref 685518)
None of the above transactions were credited to my Royal Panda account.
I have attached the bank statement that I received from my bank showing these transactions.
Many thanks.
