Royal Vegas Casino - Deposit Not Received

Hi gwilde

I have checked and your deposit (although it had timed out) was manually credited to your account.

I am really sorry that you experienced previous withdrawal delays but it was due to documents that were outstanding from your side and when we eventually received them there were some copies that were unclear and had to be resent.

Regards

Wim

Checked my account. The deposit is there but the current promotion at the time of deposit was not included, 50% of deposit.

As for the withdrawal issue I disagree with your explanation. I sent the documents at LEAST 3 times in different formats and I believe even a fax. The problem was NOT on my side. It is a deliberate delay tactic in the hopes that the player is unaware of the funds being refunded into their account and unknowingly gambles it away. I have had previous withdrawals and had provided my personal verification and have kept it updated as required. AND STILL you asked for RE verification. If you can operate that casino like it was operated 4+ years ago, I think you'd have a whole lot less complaints against you. Shame.

Player confirm that his deposit was credited to his account. Other issues are not a matter of this complaint. AskGamblers Complaints Team consider this complaint resolved and officially closed.