Royal Panda Casino - Delayed payments for Indian customer

Hi This is Prashanth from Bangalore India I started playing in royal panda from 31st march 2018 , on 2nd April I had won a decent amount of money in Dream catcher , wen I started my withdrawal process they asked fr my documents I provided them all the necessary documents but everyday they send me a mail saying they need more documents yesterday I provided all my documents again and today on 5th April I got a call from the royal panda customer care fr my details I provided all my details also and they said me it will be verified soon but again at 10.25PM i got a mail saying it's under process , later I had a live chat with a customer specialist agent and he told me it will be solved before 24HRS , After seeing all the complaints here on delayed payments I'm Rising my complaints with Ask gamblers website and I hope my issue will be solved asap I request u guys not to delay further with my payments, I have provided u all necessary documents like My credit / debit card copies my bank statements my passport my telephone number my pan card my adhar card etc etc i don't knw y still the verification team is not approved my wings and sent it to my Skrill account I need the customer support of royal panda to solve my issue ASAP
REGARDS