Royal Panda Casino - Delaying payments

Dear DHRUVPRUTHI

Could you please send me your username, we are unable to find you in our system.

Thank you.

Royal Panda

My user name is dhruvjoker89

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Royal Panda Casino management will soon jump in with an update on this complaint.

Dear DHRUVPRUTHI,

We apologize for the late reply.

We’ve checked it for you and we’d like to confirm that your withdrawals of INR 14,000 and INR 16,000 were processed on our side on the 28th March. Before the funds are transferred to your bank account, the transactions need to be confirmed by the payment provider first. Our payment provider has notified us that your missing withdrawal of INR 16,000 was processed on their end on the 4th April.
The funds are usually credited to the bank account within 1-5 working days from the moment we’ve processed the withdrawal on our end. From the time the withdrawal has been processed on our and our provider’s side, it depends on how fast the particular bank credits the funds.

As you’ve provided our customer service with your bank statement regarding your missing withdrawal, we’ve forwarded your case to our payments provider for further investigation. We’d like to assure you that we’re doing our best to locate your funds and we’ll get back to you as soon as we have received the reply regarding your withdrawal. We’ve noticed that our customer service informed you about the timeframe of 1-3 days yesterday, therefore we kindly ask you for patience and apologize for any inconvenience caused.

Kind regards,

Royal Panda

Well I have been holding my patience since 6th of April... But instead of solution I'm just getting replied with extended dates and nothing else. Hope this time you do the needful.

Third day today still there is no news of my money!!

Dear DHRUVPRUTHI,

We’re sorry, but our payment provider is still investigating your case. We’d like to assure you that your case is being handled with the highest priority: we are in daily contact with our provider to ensure your case is being dealt with as quickly as possible.

We strive to fulfill all our players' requests, and we kindly ask you for a little more patience. We apologize for any inconvenience caused.

Kind regards,

Royal Panda.

As per the mail received from Askgambler... Issue is not resolved.

Now royal panda wants to charge me for my money because they need to trace my transaction... It's already more than a month and now they say Rs. 10000 will deducted from my account If I want royal panda to trace my transaction... I mean wow really.

Royal panda stop playing with your customers. Be straight if you don't want to pay.

Ask gambler should rate it 1 star as payouts are not possible when you play on royal panda.

Dear DHRUVPRUTHI,

As you’ve reported a missing withdrawal, your case has been forwarded and thoroughly investigated by our payments provider. Although rare, situations like this can happen from time to time, and we’d like to apologize for any inconvenience caused.

We’ve been notified by our payments provider that we may recall your funds, however, it will cost €100. We strongly recommend you to wait a few more days though as your withdrawal will probably be reversed to your Royal Panda account.

We may also share more information regarding the matter directly with Askgamblers if we’re requested to.

Kind regards,

Royal Panda

Issue not resolved yet.

Dear DHRUVPRUTH,

We would like to apologize for any inconvenience caused. At Royal Panda, ensuring our players have a royal good time is of paramount importance to us, and we appreciate that such issues, although rare, don’t make your experience with Royal Panda satisfying.

We’re sorry that you still haven’t received your withdrawal and therefore we’ve decided to start the trace today. We will cover the cost for this process so that you won’t be charged for it. We’d like to assure you that we’ll do our best to locate your funds as soon as possible.

Kind regards,

Royal Panda

Issue not resolved yet.

Dear DHRUVPRUTH,

We'd like to confirm that we've already started to recall your funds. Our customer service has also informed you about that via email. We'd like to assure you that we treat your case seriously and we'll contact you as soon as we've received further information from our payments provider.

We thank you for your ongoing patience and apologize for any inconvenience caused.

Kind regards,

Royal Panda

Yes I got the mail from your customer service but my issue not resolved yet

Dear DHRUVPRUTH

We received confirmation from the payment operator that the bank trace started on Friday. According to the bank, it may take up to 30 days. Our customer service team will be in regular contact with you, and will update you as soon as the process is completed.

Kind regards,
Royal Panda

As per Ask gambler email.. Issue not resolved yet.

Dear DHRUVPRUTHI,

We’re saddened to hear that you haven’t received your withdrawal yet. We’re in constant contact with our payments provider to make sure to locate your funds as soon as possible. We’ve been notified that the process of recalling your funds may take 30 days.

We thank you for your ongoing patience and once more apologize for any inconvenience caused.

Kind regards,

Royal Panda

Issue not resolved yet.... Guess Royal Panda is just passing time and nothing else.

Dear DHRUVPRUTH,

We started to recall your funds on the 3rd May and were notified by our payments provider that this process could take 30 days. As this timeframe hasn’t been reached yet, we kindly ask you for patience. We apologize for any inconvenience caused.

Kind regards,

Royal Panda

If you say you started recalling money 3 may then today is 24 that may and I don't think there is any process in banking which take so much time. It's just passing of time and making fool of people

Issue resolved. Ask gambler can close the complaint now.
And yes Thank you ask gambler for the support and Royal Panda for regular follow ups.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.