Hello, I have been following on my withdrawal amount over 20 days with Royal Panda casino. Initially they asked for verification of my details. And it is done now. After that i was asked to wait till 22 Nov. And till that time also not received the money. Now they say they are checking with payment gateway. And still no reply. Could you please help me getting my payment now !
Please after refer to below chat with casino representative
"16:56:21 Message: Hi
16:56:21 Please wait and one of our operators will be with you shortly.
16:56:26 Beata : Hi, I'm Beata. Thank you for contacting Royal Panda's customer service. I'm here to assist you today.
16:56:27 You are now chatting with Beata (Customer Service Specialist)
16:56:50 Beata : Hello, Manish. How may I assist you today?
16:57:06 Manish : Hi Beata
16:57:23 Manish : I come back to you for checking the status on my withdrawal amount
16:58:05 Beata : I understand. Let me check that for you. Please kindly bear with me for a moment.
17:05:22 Beata : Thank you very much for your patience, Manish. I'm very sorry, but we're yet to receive an update on your case from our payments provider. I assure you that we will contact you via email as soon as there is any. I apologize for any inconvenience caused and kindly ask you for some more patience.
17:06:10 Manish : it was supposed to be 3 days
17:06:49 Beata : I am very sorry, Manish. Unfortunately, the case may take longer than we estimated at the beginning.
17:08:01 Manish : but i have been waiting for almost 20 days not since the payment initiated on 8 th Nov
17:08:13 Manish : I cannot continue to wait like this !
17:09:23 Beata : I understand your frustration and I truly apologize for any inconvenience caused, Manish. I assure you that every effort is being made in order to solve your case as soon as possible.
17:10:40 Manish : I think i should take this matter to next level now !
17:10:54 Manish : and should log in the complaint "
