CryptoCasino - Casino delaying withdrawal for 2 months 223 usdt 2236 trx

Dear CryptoCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per CryptoCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Zendini,

We’re genuinely sorry for the experience you had. We understand how frustrating it must have been to go through delays and unclear communication when all you wanted was to access your funds. That’s not the kind of experience we ever want for our players.

As soon as we became aware of this situation, we took immediate action to resolve it, and your withdrawal was processed a few days ago. We’re relieved it’s now been paid, and we hope that at least brings some closure.

We also want to be transparent in saying that we weren’t aware this complaint was live until recently. Due to technical issues, we weren’t receiving notifications and couldn’t access our AskGamblers account which has now been fixed. If we had known sooner, we would have stepped in right away.

We really appreciate the chance to clear this up, and we’re working on making sure this doesn’t happen again.

Kind regards,
CryptoCasino Team

Dear @zendini,

The AskGamblers Complaint Team kindly asks you to update your complaint in a timely manner and confirm whether you consider the issue resolved. Please note that if we do not receive a response within the given timeframe, we will assume the matter has been resolved and the complaint will be closed accordingly.

We would also like to confirm that, due to a technical error, the casino was not initially aware of the published complaint.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.