I am submitting this complaint due to depositing issues.
There have been 10 transactions in total. And all of these deposits I made via credit card payment.
They did not get credited to my casino account. But they were all charged to bank account.
At the time I spoke to some customer agents on the live chat. And I was misinformed that the money would just get refunded by my bank. After waiting for this to happen and doing some research into this discrepancy. I found that I was given misleading information and spoke to a new agent who said they had lodged these depositing issues to the finance / payments department, and it was under investigation.
I have checked in everyday for the last week, and have not been told any information whatsoever in regards to the status of my issue I have just been told to “wait a little longer”. I feel like this is being dragged out and nothing is being done to refund my missing money.
I supplied the casino with all relevant information including screenshots of all transactions that were charged to my account and screenshots of my transaction history on their site.