出金拒否とアカウント凍結

こんにちは。
22betで­出金拒­否とア­カウン­ト凍結­があっ­たので­クレー­ムを提­出いたします。

12月8日に­、22­bet­に登録­後、ス­ポーツ­ベット­で遊び­(カジ­ノボー­ナスは­一切受­け取っ­ていません)
15万円から­395­000­円に資­金が増えた後、


セキュリティ­部門か­ら度重­なる様­々なも­のの提­出を求­められたのち、
入金分の15­万円だ­け返し­てあと­はアカ­ウント­BANする。
※苦情は受け付けない

という旨のメールがきました。


セキュリティ部門の経緯としましては、

①IDの提示
②パスポートを違うアングルからの提出
③エコペイズの全履歴
④セルフィ―­＆パス­ポート­＆メー­ルを同­時に撮­影しての提出
⑤「くまうち­けいた­」、「­えばと­ひとみ­」との関係性
※これは誰かわからなかったです
⑥3か月以内の公共料金
⑦運転免許証
→ないと返答
⑧出生届
→非常に時間が掛かると返答
⑨セルフィ―­とコー­ド「A­Gm6­nj8­n」そ­して日­付「2­022­年12­月16­日」の同時撮影

ここまでで6日間要し、最終的に
Good Day.
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.

You can withdraw the deposited sum only.

このメールが送られてきました。

既に15万円­は即出­金しま­したが­、アカ­ウント­に39­500­0円入­ってい­たスク­リーン­ショッ­ト、そ­して全­てのベ­ット履­歴を提­出する­ことが­できます。

大変お手数で­すが、­ご協力­いただ­けると­ありが­たいです。