Hi,
I made a withdrawal request on the 27th of May whilst already being fully verified. I have several times reached out to live chat over the past weeks and each time being told the relevant team is performing non-specific checks and that I would receive an update via email.
I have received no emails from them and in fact have sent them two emails to the address they said I can complain to [email protected] (sent 7th and 12th of June) with no response.
AskGamblers
Dear Casumo Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Just received the full amount. Thanks very much to this site for the help.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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