Hi there TEIJO1986,
Hope you are doing well today and first of all, congratulations on your winnings! I understand how exciting that must be. :)
At Casumo, we do aim to process withdrawals within a maximum of 72 hours, however, we are currently experiencing a high volume of lucky winners so things are taking a little longer than our usual Casumo standard.
If we have requested source of wealth verification from you, this means that a certain threshold of activity has been met on your account which requires additional verification. The purpose of these documents is to show us how you can justify your deposits with us. This is a due diligence requirement imposed by our regulators and we must request this to ensure and maintain a safe environment for everyone to play in.
In order to verify source of wealth, we require your latest payslip along with a bank statement showing your full name, account number and your salary being credited to your bank account. If you have provided us with these documents then our team will get them reviewed as fast as possible and reach out to you with any further steps!
If you are struggling with any steps of the verification process, don't worry - our ambassador team is here to help you. Just hop into our chat or send over an email and we'll help you out with any challenges you're facing so you can get to enjoying your winnings!