Hi,
So i'm from the UK and a few months ago I had to put in further verification, to be able to deposit/withdraw and I had a few days to put it in otherwise my account was going to be locked, I put in the verification files needed, but I believe one failed due to it being the wrong file type (the verification took over a week by the way).
Live Chat 1: https://tshare.dl.je/2020-10-27_21-04-25.png
Long story short, my account locked due to the time limit running out so I needed to verify via live chat then wait a few days
Live Chat 2: https://tshare.dl.je/2020-10-27_21-06-13.png
After sending my documents, I waited and waited and was still pending, was only until I got really annoyed I messaged their live chat again
Live Chat 3: https://tshare.dl.je/2020-10-27_21-07-18.png
Knowing that I was now open and accessible I withdrew money I had in the account and got it a few days later no issue there, the issue I have is that when I try to deposit money I get "Deposits temporarily disabled, your deposit option is currently disabled, talk to us and we'll solve it together" I couldn't help but laugh and pretty much stopped gambling for over a month. Month later I try to deposit, same message ok live chat
Live Chat 4: https://tshare.dl.je/2020-10-27_21-11-39.png
We are now on 27th October and my deposits are still "temporarily" disabled. This is just becoming a joke at this point
苦情情報
係争中のカジノ
Dear @teiruu,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposits.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
It's not withdrawing I'm having issues with a as it says, I'm having issues with depositing.
Hello Teiruu,
Firstly , we do apologise that you're dissatisfied with the time taken for the verification procedures, we can assure you that our payments team are working at full speed to ensure that all player issues are reviewed and resolved as soon as humanly possible, but we appreciate that from a players point of view, this can be tiresome. Nonetheless, all verification queries are normally resolved within a short number of working days.
In your case, while we cannot publically discuss any aspect of your account here on a social forum, we would encourage you to log in re-check your account, and should you still have need to contact our team, we have our customer service ambassadors on stand by , waiting to assist with any queries you may have.
All the best,
Casumo
And as if by magic its working again, honestly wish I didn't need to resort to this but it is how it is.
Hi Teiruu
We're glad to hear that this has been resolved for you.
All the best.
Casumo
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
カスモカジノ 苦情
- 64 / 69 解決済み
- 1日 平均レスポンス
- 1週間 平均苦情ライフ
- 14,610 USD 平均額
-
解決済み
Casumo Casino - I am having problems withdrawing funds due to the lengthy verification process
€2,002
解決済み
Casumo Casino - I am having problems withdrawing funds due to the lengthy verification process
Dear Askgamblers!I hope you can help me with a question regarding Casumo Casino. I am having problems withdrawing funds in the amount of 2002 euros ...
-
解決済み
Casumo Casino - Missing 2500 withdrawal
$2,500
解決済み
Casumo Casino - Missing 2500 withdrawal
Hey my withdrawal was supposed to been sent to me on August 2nd to my KOHO bank, well come to figure out I guess KOHO doesn’t accept deposits or ...
-
解決済み
Casumo Casino - Withdrawal requested 27th May
€9,152
解決済み
Casumo Casino - Withdrawal requested 27th May
Hi,I made a withdrawal request on the 27th of May whilst already being fully verified. I have several times reached out to live chat over the past ...
-
解決済み
Casumo Casino - Funds not received since May 17th
£350
解決済み
Casumo Casino - Funds not received since May 17th
I withdrew my winnings of £350.25 on the 17th of may and did not receive the winnings, once I noticed a few days later my winnings was not in my ...
トラブルがある カスモカジノ?