Casumo Casino - Account paused without explanation

Hey there SINCH708,

Hope you're doing well today!

Based on the screenshots provided, it looks like you may have more than one account with us here at Casumo. I'm afraid it is strictly against our terms and conditions to create more than one account with us, which would be why your account has been paused. The relevant terms and conditions are as follows:

2.1. You may only open one Account on Our Website. We retain the right to close any duplicate Accounts.

2.2. If You open or attempt to open more than one Account, for whatever reason, We may block or close any or all of Your Accounts at Our discretion.....

Our full terms and conditions can be found here: https:­//w­ww.c­as­umo.co­m/e­n-i­n/t­erm­s-a­nd-­con­dit­ions/

As we cannot look up account specific details through AskGamblers, I'm afraid I can't investigate further, but our team would be more than happy to look into this and provide you with any additional information you require. 😊

Wishing you all the best!

Casumo

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casumo Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.