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Casinoin - Withdrawals canceled

解決済み
苦情情報
係争中のカジノ カジノイン
理由 支払い遅延
€ 3675.68
gytis85 リトアニア
投稿日 2021年7月10日

I try make withdraw many times of 500. Withdraw were rejected on 2 jul, 3 jul, 5 jul, 6 jul, 8 jul, 9 jul. They send email saying try again, which I do, but withdraw keep reject. I search on AskGamblers and see many complain about bad Casinoin. I think Casinoin make reject deliberate so player keep playin and lose and make bad excuse that technical error, they should not be possible allow to keep do this bad way.

Now I have three withdrawals by 500 eur pending, they asked to verify my account. I have send my documents and waiting. Still have 3675,68 eur on my balance.

Saw a lot of complaints and afraid that casinoin can block my account and do not withdraw my wining.

投稿日 2021年7月12日

Hello,

Thank you for the submitted request.

Please kindly be advised that as soon as the verification of your account will be successfully completed, you will be able to withdraw your winnings. According to the data available, you have already withdrawn your deposits and some of the winnings, so the rest will be available after the KYC has been completed. At the moment the provided documents are being reviewed by the Security department, once we have any updates, you will be immediately notified accordingly.

However, If you are scared to lose funds, we can block gaming sections for your account while the KYC process is ongoing. Just reach out to the Support team via Live Chat or email [email protected] and they will immediately close the access to the games upon your request.

We apologize for the temporary inconvenience caused and thank you for understanding.

Best regards,
Casinoin Team

gytis85 リトアニア
投稿日 2021年7月13日

Ok I will stop playing for now and wait till my account verified. At the moment I have 4 pending withdrawals by 500 eur (all together 2000 eur) and 3,300 on my account.
When I get at least one withdrawal I’ll continue to play.

I’ll finish this complaint as soon as my account will be approve and I get at least one withdrawal.

Your casino is really lucky:) just taking a lot of time to verified account:(

投稿日 2021年7月13日

Hello,

Thank you for your reply.

You can reach out to the Casinoin Support team any time if you wish to close access to the gaming sections.

I am very sorry to hear that you find our verification process too long, normally it's within 5 business days. As I see the KYC was requested from you on the 9th of July, it's within the deadline specified in the T&Cs.

In fact our company had quite long KYC process in the past, but we have improved a lot and made it 5 business days :)

Please let me know if I can assist you with anything else.

Have a nice day,
Casinoin Team

gytis85 リトアニア
投稿日 2021年7月14日

Hello

My account was verified
“I have checked the updated info. Glad to inform you that your account has been verified. Now withdrawals should work. Please let us know if you have any questions. Have a nice day!”

Try to withdraw but it was canceled again:(
“ At the moment, on the side of the payment system, there are some technical difficulties with payments.

Experts are engaged in the fastest recovery of the specified method. As soon as this method is restored, it will again be available for payments.”

So keep waiting:(

I’ll update when I get first withdrawal

gytis85 リトアニア
投稿日 2021年7月14日

Just get my withdrawals for 2000 eur.
Probably was temporary technical difficulties.
Askgamblers I believe that we can close this case.
We can trust this casino.

Thank you for all

AskGamblers
投稿日 2021年7月14日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

カジノイン 苦情

  • 19 / 20 解決済み
  • 2日 平均レスポンス
  • 2週間 平均苦情ライフ
  • 11,400 USD 平均額

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