Casinoin - Unable to withdraw any funds

Dear Casinoin,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

We would like to investigate the issue with the relevant team to gather additional details regarding the situation.

Rest assured, we will keep you informed as soon as we have any updates.

We sincerely apologise for any temporary inconvenience this may have caused you.

Kind regards,
Casinoin Team

I'm looking forward to hearing any update as there hasn't been any since this issue began over a week ago.

I'm still unable to withdraw.

As this is quite a large sum, I would expect some level of urgency.

Dear customer,

We trust you're doing well.

Would you kindly consider making another attempt at the withdrawal? We've recently come across updated information regarding some technical difficulties that may have led to the issues you encountered.

Please accept our sincere apologies for any inconvenience this may have caused.

If you come across any new issues, please don't hesitate to get in touch with our support team.

Best regards.

I was able to withdraw 0.05 BTC
I still have over 5 BTC on the site.

As I haven't been able to withdraw regularly for quite some time due to your "technical issues", I would like to be able to withdraw my balance without any fees as a sign of good faith.

Hello,

We're pleased to hear that you successfully withdrew your winnings.

Your additional request has been relayed to the relevant team, and we are eagerly awaiting their response. As soon as we receive their update, we will provide you with the necessary information.

If you require any further assistance, please don't hesitate to reach out!

Best regards,

I'm eagerly awaiting their response as well

Dear customer,

We trust that you are in good health.

Regrettably, we are currently unable to cover the withdrawal fees as mandated by our regulations. We acknowledge that you may have encountered some technical challenges when attempting to withdraw your funds, It's worth noting that such issues can arise within any system. Rest assured, we are actively striving to enhance our withdrawal process.

We sincerely apologise for any inconvenience this may have caused.

As I wasn't able to withdraw for 2 weeks, can I at least withdraw 14x.05= 0.7 BTC without fees?
As that's what I should've been able to do if the system was working properly?

I tried to withdraw today, as I do every day, and was denied.

I was told in the live chat that it was once again due to a "technical issue" without any detail provided.