Casinoin - Late KYC since last month

Now I'm talking about another casino with a new case. Why are you talking about an old complaint? I'm not understanding you!!!!

The problem with Betmaster was already solved and was the same problem. Now I'm talking about Casinoin where my account was not verified yet since last month!!!!

Dear customer,

We have reviewed your case and found that your account verification was successful and you have already withdrawn all your winnings.

We apologise for the delay in the verification process. As stated in the company's Terms and Conditions, additional time is sometimes required to ensure the account's authenticity and compliance with our requirements.

Thank you for your patience,

Best regards.

Dear @Rafaeliton,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Everything is solved, casino has accepted my documents and my first withdraw is completed.

Dear @Rafaeliton,

We are happy to hear that the issue has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

1895 BRL received

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.