Casinoin - I can't make withdrawal

Dear Casinoin,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinoin request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

We appreciate your reopening of the complaint.

Upon reviewing the mentioned case with the appropriate team, our data indicates that the customer has not previously contacted our customer support regarding any issues.

Consequently, we kindly request the customer to directly reach out to our customer support at this point. Our support team will be able to assist with the issue following the company's established procedure for resolving complaints.

If the matter remains unresolved or if the customer is dissatisfied with the resolution, we suggest submitting a formal complaint for further consideration.

Thank you.

Hello .
I receive finally a email and they ask me for verification.
I will update you when I have news.
Thank you .

Dear John,

Thank you for contacting our support and for your collaboration.

Best regards.

Dear @johnjjonakkos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.