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Casino X - Problems with delayed payment of 3 weeks and going

解決済み
苦情情報
係争中のカジノ カジノエックス
理由 支払い遅延
€ 750
artemas キプロス
投稿日 2019年9月26日

I am a verify player of Casino x . Using this online casino site for 2 years. Spend thousands of euros in this casino. 3 weeks ago i cashout 750 euros and i am still waiting for my money to be in my card. 2 times the told me to cashout again (they put the money in to my casino account) saying that was tehnical issues. This is the whole 3rd week now and still waiting. Saying that is a problem and they will sort it out and bla bla bla. Even when i am trying to ask for the admin advisor all the time they are telling me he is not there the past 2 weeks . Is so bad waiting 3 weeks to get my money that i won. And from me they got so many thousands!! Thats a rip offf!!!! Thank you

投稿日 2019年9月27日

Dear ARTEMAS,

We apologize for waiting. Your winnings were paid out September, 25th, to Skrill. Please, check you e-wallet.

Kind regards,
Casino-X team

AskGamblers
投稿日 2019年9月27日

Dear @artemas,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

カジノエックス 苦情

  • 11 / 14 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 1,348 USD 平均額

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