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Casino Friday - Missing 5000 NOK from approved withdrawal

解決済み
苦情情報
係争中のカジノ カジノフライデー
理由 支払い遅延
kr 5000
投稿日 2021年8月27日

Got my withdrawal of 5000 NOK approved on the 11th of August (I’m fully verified on the site).

I waited until the 18th to ask why I still haven't received it and asked for the account details they made the transfer to so I could check with Revolut.

They replied that I needed to give them a bank statement showing that I hadn't received the funds yet, which I did. CS sent it to the payout department which replied I would have the money no later than the 20th of august.

On the 23rd I sent a new bank statement to show them I still haven't received the funds. I haven't got any reply back.

投稿日 2021年8月27日

Hi PKRJOE,

Can you please send an email to suppor­[email protected]­asi­nof­rid­ay.com from your registered email with us.
Also add PKRJOE and AskGamblers for reference. I will make sure you get an reply today.

best regards
CasinoFriday team

投稿日 2021年8月27日

This issue is resolved. The withdrawal have been on a euro account I didnt know I had since the 13.th.

投稿日 2021年8月27日

Sorry for not getting replies faster from our support team. They are all good people, but sometimes these things can happen.
Happy Friday

AskGamblers
投稿日 2021年8月27日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.