I recently signed up and made several deposits using my credit cards totalling almost 1200$. I played and requested to withdraw 900. However, they wont pay me back to my credit card and only are giving me the instadebit and ecopayz options. I do not have either of those. My instadebit account was closed several years ago and cannot open another. And i dont have the ability to open an ecopayz. So they say they wont pay out my winnings. I physically cannot open those accounts/options so they told me I lost all money/deposits. I have the chat transcript where they told me this.
Andrew Thu, 04/25/19 08:33:58 pm America/Rankin_Inlet
Hello. How may I help you?
momo84 08:33:58 pm
Hi. I am from canada and trying to withdraw, but unfortunately my instadebit accont is blocked, and i cannot get access to my ecopayz..
Andrew 08:34:47 pm
you will need one of these unfortunately
momo84 08:35:05 pm
but i dont, so what do you expect me to do?
i cant force them to give me an account
Andrew 08:35:41 pm
you will need to gain access unfortunately
momo84 08:35:50 pm
they wont let me
what dont you understand
Andrew 08:35:59 pm
i understand
you need to please understand that these are your two options
so you will need to gain access
momo84 08:36:26 pm
and i cnnot gain access
so how do you expect me to
i have been in contact with them, and i cannot get access
Andrew 08:36:58 pm
you will need to use one of these methods or you cannot withdraw
momo84 08:37:08 pm
so i lose my money?
i need to speak to somone who can help me. i deposited in good faith with my credit csrd. now i want to withdraw and i cannot
that isnt fair
Andrew 08:37:56 pm
you will need to use one of the methods
i am best placed to help in this scenario
momo84 08:38:17 pm
oh my god. I CANNOT use those methods
Andrew 08:38:24 pm
then you cannot withdraw
momo84 08:38:26 pm
the company wont open my account!!!!!
Andrew 08:38:33 pm
then you cannot withdraw
momo84 08:38:38 pm
so i deposited and lost all mu money
Andrew 08:38:57 pm
unfortunately if they will not open the account yes
momo84 08:39:03 pm
wow
Andrew 08:39:19 pm
is there anything else i can help you with?
momo84 08:39:21 pm
you cannot just take peoples money
Andrew 08:39:36 pm
we did not, you are saying the two options we gave you will not work
we gave you those options and so you need to make them work otherwise you cannot withdraw
is there anything else i can help you with?
momo84 08:40:25 pm
i want to escalate this
this is not fiar
this was supposed to be a reputable casino
Andrew 08:40:52 pm
it is
unfortunately there is no escalating this
momo84 08:41:01 pm
and i deposited. its not my fault i cannot withdraw and im from canada so you wont put it back to my credit card
Andrew 08:41:19 pm
those are the two options
if there is nothing else to add i will need to close the chat unfortunately
momo84 08:41:40 pm
so i just lost [email protected]
Andrew 08:41:55 pm
unless you get one of the methods yes unfortunately
