Askgambler hello, please help me solve the problem with the bookmaker who does not want to pay money 600dollars, the terms change every day. Forgive me to play and play more, so that I lose money, and cancel the withdrawals. I sent all the documents that were requested for verification, but this does not help. The bookmaker deliberately delays the payment process. I hope you can help speed up this procedure.
AskGamblers
Dear Bitstake Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
This complaint has been reopened as per Bitstake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
AskGamblers
Dear Bitstake Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear @shevchemak,
The AskGamblers Complaint Team has been informed by casino management that the issue has been resolved. Can you please confirm?
Dear Shevchemak and AskGamblers Team,
Thank you for bringing this matter to our attention. We highly value customer satisfaction and are happy to provide clarification regarding this issue.
The delay in processing the player's withdrawal was due to an additional review of sports betting activity. This verification was necessary as part of our standard security procedures.
We are pleased to inform you that the review has been successfully completed, no violations were found, and the player's withdrawal was successfully approved on March 21, 2025, at 09:44:48 UTC.
We trust that this explanation clarifies the situation. Based on the above, we kindly request that this complaint be marked as resolved.
Should there be any further questions, please don’t hesitate to contact our support team. We are available 24/7 and always happy to assist!
Best regards,
Bitstake Casino Team
AskGamblers
Dear @shevchemak,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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