BitSpinCasino - Does not wanna pay out money and locked my account

Dear BitSpinCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BitSpinCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Update. I get email from them again.
If carefully read what they asked we can see they asked:
Dear Kaspars,

We would like to ask you, to kindly upload the document that will prove the ownership of your crypto account that was used for deposits in form of a document or a screenshot
You can do that by generating a statement from your cryptocurrency account, exchange, or wallet, ideally showing your name

So I was generated statement as asked and hidden other info what they not asked and for also my account security purposes. In doc what I upload can see my full name even address and wihrawal casino wallet with TXID and amount and TXID . And Also I provided my depo address from binance what was also inserted to casino for withdrawal 2600 USDT ERC20

Dear All,

We have analysed this complaint and would like to clarify the points mentioned:

- In the middle of March our internal systems identified suspicious activities in the account. Following that, we requested documents from the player to prove he was the rightful owner of the crypto wallet used to deposit in our Casino. This is a standard process and the account was temporarily closed pending further documents from the player.

- The player didn’t submit the full requirements which is why the player’s next withdrawal attempt was canceled. Our team asked for specific documents which the player was unable to provide and the player was then advised regarding the required documents needed for further checking.

- As of this moment, we have requested further documents to be checked and verified by our team. We’ll be able to update the case as soon as this happens.

Many thanks,
BitSpinCasino

Dear @kasparitos,

The AskGamblers Complaint Team is kindly asking you to assist the BitSpinCasino team further and send the required info.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

U was asked again new things. Stop asked new things I was shared its my acc as u can see all screenshots I was sended. UID BINANCE told to me to not share for security reasons and u not need UID to know. U was asked check previously email :
Dear Kaspars,

We would like to ask you, to kindly upload the document that will prove the ownership of your crypto account that was used for deposits in form of a document or a screenshot
You can do that by generating a statement from your cryptocurrency account, exchange, or wallet, ideally showing your name

FULL NAME U WAS ASKED !!! DONT make new things all time. ALL was provided even u can see your casino wallet and even TXID whats is important. and what supicios activity can be from crypto with that small amount You are funny guys. U try to scam customers.

Please send all step by step tutorial from binance I will do without UID all other info will be provided. What also U not see I send screenshots from all things even from transactions official binance page u kidding ?

U CAN SEE THERE IS PROFF YOUR WALLET AND TXID WITH AMOUNT I WAS SENDED! Now proof u can pay my 2600 USDT !

Hi Kaspars,

Unfortunately, the documents that you have submitted are still not sufficient as per our Security team.

We would kindly ask you to check your inbox as our team have contacted you again. You can send further requirements to that email thread to be checked and verified.

Many thanks,
BitSpinCasino

They asked to me provide cashout sum and wallet. Then said it was mistake . I provided all and last time information next I would ASKGAMBLER TAKE ACTION and made decision as I thing too much evidence I provided and all proofs !!!
They are waste of time and try not pay money what win.

Dear BitSpinCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Furthermore, we kindly ask you to assist the player by clarifying detailed information regarding the requested document/s.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

We can confirm the player has now successfully provided all required documents.

With these documents being reviewed and verified; the withdrawal request will now be processed manually for the player however, the account will remain closed as per the Casino administration decision.

The player will be notified via email as soon as the funds have been processed.

Many thanks,
BitSpinCasino

I can confirm I get payout 2600 USDT. And we can close complain

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.