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Bitkingz Casino - Not paying my winnings

解決済み
苦情情報
係争中のカジノ ビットキングズカジノ
理由 支払い遅延
€ 2600
投稿日 2021年4月3日

Dear Bitkingz and Askgamblers Team,

On March 19th and 20th and 26th my withdrawals were confirmed and have been on pending since then. According to the live chat, the payouts are already at the bank, but nothing has been received yet (2 weeks and 10 banking days later).

According to the terms and conditions, bank transfers take 5-7 banking days. This time is already exceeded. The live chat and email ticket was not helpful (see attachments).

Therefore, I kindly ask you to support me in this case. It is about a total of 2.600 €

Thank you very much!


Stefan

投稿日 2021年4月4日

Some news:

Almost all withdrawals have been cancelled now. I need to try them again.

Im wondering, because live chat told me they are processed and now they got cancelled.

Still pending 500€ from 19th and 300€ from 26th.

I start a new request today of 1500€ and I’m hoping to get it asap

投稿日 2021年4月6日

Hello Stefan!
We're informing you that from our side all the cashouts were processed.
At the moment it is on the InPay payment system side, and they usually request KYC, which was the case here too.
We have sent them the document you have provided and now are awaiting updates from them.
As soon as we have any news, you will be notified concerning the status of your withdrawals.
We appreciate your patience!

投稿日 2021年4月6日

Thanks for the short update.

Actually I can’t really understand why it takes so long now. Never before at Bitkingz I needed to wait 3 weeks + for my money. Also still not clarified why pending withdrawals from 19th and 20th got canceled after you „processed“ them.

Let’s see if I recieve my money next days. I’ll keep you updated community!

投稿日 2021年4月8日

Can be closed - I recieved my money today!

AskGamblers
投稿日 2021年4月8日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ビットキングズカジノ 苦情

  • 5 / 5 解決済み
  • 1日 平均レスポンス
  • 4日 平均苦情ライフ
  • 3,607 USD 平均額

トラブルがある ビットキングズカジノ?