I got 100 freespins on my deposit and won around 175 euro from the freespins but never got added to my balance. I have been i contact with them for a month (since 15 october) and they say the same thing
The issue is being investigated by the casino provider) i contacted the provider bcs i feel like they are lying and its taking too long and this was the provider response (I’m sorry you’ve experienced an issue with Big Bucks Bandits Megaways. We haven’t had any reported issues with the game. Whilst this is a ReelPlay game, it’s the casino operator you placed your custom in and not ReelPlay, and thus the casino operator is your point of contact. ReelPlay provide software, but do not in any circumstances take custom directly from players. I appreciate this doesn’t solve your problem, but it’s important for you to know all the same. We would of course work with the casino operator to aid any enquiries should we hear from them.
Saying its the casino fault and they never got anything from them. Every time i show the casino the screenshot they just close chat.