I sent the transaction history confirmed by Cubits as COMPLETED to support@alfcasino.com. Unfortunately, I got the answer that I should send another proof and the payment was not received by Alf Casino ?! I am very upset about that. What should I prove for another proof than the Cubits transaction history? I have now contacted the Cubits support and reported this incident. I have told the support the transaction number and the recipient address and have written that the recipient has not received the amount and I'm curious now what the Cubits support answers. I also did other transactions via Cubits today and everyone else worked fine and in a few seconds .. I do not know what's going wrong with this deposit to Alf Casino
苦情情報
Dear valued customer,
First of all let us congratulate on your winnings!
Regarding your deposit through Cubits. The transaction was checked by the Financial Department, and credited to your account in full amount. As well you received the 100% bonus for your deposit.
At the moment, you have an active withdrawal request, which will be processed in 24 business hours, in full accordance with Terms & Conditions of our project.
Also, we would like to remind you that in the future we can offer you great match bonuses and promos, for your next deposits.
Do not hesitate to contact us in the Live Chat or email at support@alfcasino.com if you have any additional questions.
Best regards, Administration of AlfCasino
Thanks for your help and effort !! At the end everything turned out well! Thank you very much
Dear @buznix,
Please confirm if the issue has been resolved and if we may close complaint as resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
All problems have been resolved !! Thanks to Alf Casino and Ask Gamblers for their work and the effort they have made to solve the case!
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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- 9 / 9 解決済み
- 1日 平均レスポンス
- 5日 平均苦情ライフ
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