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Bettilt Casino - Iban nr invalid value

解決済み

苦情情報

係争中のカジノ

ベットティルトカジノ

€ 100

Jollie159 スウェーデン
投稿日 2020年4月14日

I deposited using trustly without any problems. And i got verified and wanted to withdraw my winnings using bank transfer (only option i was allowed to use) but ones i fill in my iban nr all it says is invalid value. Been in contact with support but no help so far. All they said was contact my bank but my iban nr has worked on other sites.

投稿日 2020年4月16日

Hello,
Thank you for contact us via https:­­//­w­w­w.a­­sk­­ga­m­b­le­­rs.com

Could you please provide us your username from Bettilt account so that we can confirm this situation.

Thank you!
Best regards,
Bettilt Team

AskGamblers
投稿日 2020年4月16日

Dear Bettilt Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Jollie159 スウェーデン
投稿日 2020年4月16日

Hello, my username is < email removed >

投稿日 2020年4月17日

Hello dear Customer,
Thank you for contact us via https:­­­/­/­w­­w­­w.a­­­s­k­­­ga­­m­b­­le­­­r­s.com

Your situation was directed to the financial team with this print screen, since the one that you have sent before was not legible.
You will receive asap an email from support confirming the treatment of your situation.

Thank you!
Best regards,
Bettilt Team

Jollie159 スウェーデン
投稿日 2020年4月19日

Was told to use skrill instead so i did 3 withdrawals using skrill, still havent recieved any money.

投稿日 2020年4月21日

Hello dear Customer,
Thank you for contact us via https:­­­­­/­/­­w­­­w­­­w.a­­­­­s­­k­­­­ga­­­m­­b­­­le­­­­­r­s.com

We can check that your account was only validated yesterday. Your request of withdrawal has a problem in processing with Skrill about the localization. In this type of situations we request that the customer contact directly the customer service, so that they can take care of it and report internally the situation quicker, so that it can be solved as soon as possible.
In your case, infortunately, Skrill is not available for your country, so we request for your to do a new withdrawal request via another method.

Thank you!
Best regards,
Bettilt Team

Jollie159 スウェーデン
投稿日 2020年4月21日

Well i can see that you really dont want to pay me my 1500 euro so you can keep it.

投稿日 2020年4月21日

Hello dear Customer,
Thank you for contact us via https:­­­­­­­/­­/­­­w­­­­w­­­­­w.a­­­­­­­s­­­k­­­­­­ga­­­­­m­­­b­­­­le­­­­­­­r­­s.com

Please request your withdrawal for a different method, or you can send via email to [email protected] your bank data and we will pay manually to your bank account.

Thank you!
Best regards,
Bettilt Team

Jollie159 スウェーデン
投稿日 2020年4月21日

Alright last try, sent all my details to your support.

投稿日 2020年4月23日

Hello dear Customer,
Thank you for contact us via https:­­­­­­­­­­/­­­/­­­­w­­­­­­w­­­­­­­w.a­­­­­­­­­­s­­­­­k­­­­­­­­ga­­­­­­­m­­­­­b­­­­­l­e­­­­­­­­­r­­­s.com

We inform you that your payment is going to be processed until the end of tomorrow by the Finance Department.
Please note that after processing, it takes between 3 to 5 working days to receive into your account.
We kindly advise you to wait, please.
Thank you for understanding.

Thank you!
Best regards,
Bettilt Team

ベットティルトカジノ 苦情

  • 9 / 10 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 2,459 USD 平均額

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