Betandyou Casino - Verification is taking too long and no response now

Dear @jankelinjo91,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Deposit 2000 usdt
Balance: 6204

Dear Betandyou Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

We continiue verification process

Hello, just want to write that betandyou bookmaker trying to delay thr payment or not to pay. They keep asking for more and more.Responding every 3 day with new request od documents, last request is passport even if i sent them already id and diver licenc. So, for the public: they asked me for : ID,driver licence, passport, proof of adress, screenshots from crypto wallet, 2 kind of selfies….. Their score here on ask gamlbers is too high cuz verificarion process is disaster.

Hi. We're very sorry about this situation. Let's get to the bottom of it. Please provide your account number or your email address.

Dear Betandyou Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The player sends compressed photos of the requested document (passport). We expect from the player original passport photos containing all metadata. The file must weigh more than 1MB. From the details we can add that the player should either not modify the document, or should try to attach the documents as a file via the full site version of their email that they are contacting

Dear @jankelinjo91,

The AskGamblers Complaint Team is kindly asking you to assist the Betandyou Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I sent them, they delaying payment, every 3 day asking for something new. Just waiting what will be now. Every new document, new 3 days of delay.