2nd try. The casino was offline for 2 days and after it all Data (transactions f.e.) and complete balance (180€) missing. My Account is like new so I don't have anything to show. I made screenshot of my payment and mails. I don't chat summary from the casino.
Casino reviewing my case since 14 days and I don't think I will see my money in the future. So pls help me and warn other players.
Hi Steve84,
First of all, we'd like to apologize for your unpleasant experience. You are absolutely right to raise this complaint, as it wasn't handled too well from Beastino Casino's end. However, we can assure you that your issue is being treated as the highest priority.
The primary reasons for this inconvenience are technical difficulties and a shortage of personnel capable of resolving it swiftly, especially during the holiday season. We always take our players seriously, and we can guarantee that your balance will be restored, along with an additional gift as a gesture of our appreciation.
Thank you very much for your understanding, and please feel free to reach out to us via customer support or [email protected] if you have any further concerns.
Best Regards,
Beastino Team
My Balance has been restored. Close the case
Thanks for the hidden statement at the very end of your terms and conditions and so voiding all my money after playing 10€ on rise of merlin from 3500€ i wagered.That must be the gift u was talking about.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
トラブルがある ビースティーノカジノ?
