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BC.Game Casino - Lost 2FA not able to login

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BC.Game Casino

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投稿日 2024年12月10日

I lost my 2FA few days ago and I am not able to login. After contacting live support they told me to send email but there is no response.
Also sometimes I don't get the codes to verify the withdrawal on my email. Is it some technical glitch or something else please verify it from Askgamblers.
I am not able to withdraw my funds please allow me to reset my 2FA . And also fix the problem of email for not receiving the verification codes from bc game

投稿日 2024年12月11日

Hello,

Please email to [email protected] regarding this as 2fa is something important and one should always keep it secure but still get connected with our email support and we will verify your identity and based on all info we will be able to assist you further.

Best Regards
Panda - BC.GAME

投稿日 2024年12月11日

Sir I have already sent an email from my registered email with the casino to [email protected] but there is no response. I will attach the email . Please verify it from here and allow me to reset it from my registered email address

投稿日 2024年12月12日

Hello,

Unfortunately, this can take up to 14 days to be resolved as it cannot be rushed. Please wait patiently. We will try our best to help you with this, but as I said previously, 2FA is very important for users to handle it carefully.

Best Regards
Panda - BC.GAME

投稿日 2024年12月12日

Ok I will wait, but why don't I get the codes on my registered email with the casino. I will attach my email

AskGamblers
投稿日 2024年12月14日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

投稿日 2024年12月17日

Hello,

This process can take up to 14 days to be assisted with. Once we verify the user's ownership, we will try our best to assist the player further. But this has to be done via the [email protected] email only. We cannot assist you with this in the public forum. Once everything is done, we will update you here.

Best Regards
Panda - BC.GAME

投稿日 2024年12月20日

It has been already 10 days and I didn't get any response . Kindly check I have sent email on 10th December

AskGamblers
投稿日 2024年12月24日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2025年1月3日

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2025年1月5日

Hello,

As per the records, we can see that our email support team has been waiting for the user to complete their advanced KYC and provide proof of ownership of the account. We have sent a reminder once again via email. We can assist the user further as soon as the user completes this.

Best Regards
Panda - BC.GAME

BC.Game Casino 苦情

  • 39 / 62 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 7,396 USD 平均額

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