Ballersbet Casino - Verification timeframe issue

Dear Ballersbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still no reply from casino manager?

Seems the casino manager ignored this complaint, i m not surprised as i told its a scam project.

Good Day,

Please may you provide us with your username so that we can assist you accordingly?

Dear Ballersbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Visish,

The fraud team at Ballersbet had detected a forged document submitted with your selfie as part of Ballersbet withdrawal KYC process. Further you were informed about it, but you failed to rectify the situation. Therefore, the fraud team decided to close your account according to our Terms and Conditions, which are available for your reference.

Thank you for your reply, but there has been no notification from you regarding my documents that there is something wrong with them. If you have any proof, please provide it, because all the documents I sent you are original.

Hi Visish,

Thanks for being patient with us while the team was handling the background investigation. What we found that lead to not approving your withdrawal was the following:
Firstly we noticed that the picture provided for proof of ID both facial features such as skin markings as well as t-shirt worn are identical to that of the passport. Immediately raising concerns about fraudulent submissions.
Secondly, the borders of the document are uneven and show abnormal curves.
Further to that there is also concern regarding the possibilities of passport pages being digitally added onto the passport with the photo provided.

For these reasons the inconsistencies listed this does not meet the KYC protocol requirements & we have been advised that there are high concerns of fraudulent submission of KYC requests.

Please let us know if you have any further concerns that we can assist with.

My passport is original I can provide a statement from a government agency or a notarized copy if you have doubts

Hi Visish,

Would you be able to get Ballersbet a letter of authority for them to reach out to the government directly to do a verification check of your ID/Passport?

You can make any checks on my passport you want, from my side i can provide as I said a statement from the state register or a notarized copy of my passport.

I said I'm ready for any checks and you didn't answer anything, I understand you don't need anything from my side, then give me back my winnings.

Hi There Visish,

We need you to confirm that you will send a letter to Ballersbet, authorising that they can directly contact the government to confirm your passport. Are you able to furnish Ballersbet with this letter?

Hi Visish,

Please may you go ahead and send through a statement from the state register or a notarised copy of you passport as you have previously mentioned you can. Ballersbet would also require you to send through a letter that is from you, giving them permission to perform the checks they need to to confirm your documentation?

I have sent documents, notary copy of passport and statement from the state register to suppor­t@b­all­ers­bet.com, check please.

Hey Visish,

Thank you very much! Will check and revert back once the team has gone through the documents and verified.

So 2 days passed did you check my documents?

Hi Visish,

The Ballersbet team is still busy with the verification of your documents and we will revert as soon as the process is complete.

Tell me pelase if you have checked the documents, passed 5 days since i uploaded them.

Hi Visish,

The Ballersbet team is just waiting on verification from the government regarding the documents you sent through. As soon as we have heard back from them we will follow up with you.

Thank you, how much time it will take?

One week has passed and you still can't check a couple of documents, at the same time you give a week for checking according to your own rules, why do you set such deadlines if you can't meet them?

Hi Visish,

We are just waiting for the government to revert once they are done with the verification. We set deadlines on verifications performed by our team, in your case we have had to contact the government, which is not normal, so the time frame may be different to the ones that we usually work within.
Once we have the confirmation we will be in touch with you.

Complaint soon will be closed because of timeframe and you did not check the documents. Could you reply why didn't you check the documents? You had 14 days to do so.

Hi Visish,

Documents are being checked by the government. As soon as the Government reverts, we will be able to get back to you.