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888starz Casino - Delaying the verification process

未解決

苦情情報

係争中のカジノ

888スターズカジノ

理由

認証問題

€ 372.82

1年前

I registered at this casino on 10/4/2023.

From 10/11/2023 I started checking the client’s identity!

The casino first required me to provide a copy of my internal national passport - I provided it!

Then they asked for an extract from the Skrill payment system - I provided it.

Next, the casino demanded to provide a photograph in which I was holding my passport in my hands next to my face against the backdrop of correspondence with the Security Service - I provided it.

Then the verification began to drag out - the support service began checking each document I sent for 2-3 days, and after that, they again began to demand new documents from me - photographs of paid receipts for utility services for one of the last 3 months at the place of registration - I provided,

I also provided a copy of my bank statement with my details!

After another 3 days, they asked me for a copy of my driver’s license - I provided it!

And after all this - they are silent again, obviously waiting for 3 days - since according to their rules, the process of checking documents takes up to three days!

I am attaching the entire copy of the email correspondence!

AskGamblers
1年前

Dear @grey13,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1年前

At the moment, my casino account has a balance of 180.87 euros + unsettled bets in the amount of 191.95 euros.
The current total is 372.82 euros.

1年前

Today, three days later, the casino again requested a copy of another document - a tax identification number! - I've posted!

AskGamblers
1年前

Dear 888Starz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888スターズカジノ 苦情

  • 2 / 9 解決済み
  • 2日 平均レスポンス
  • 3日 平均苦情ライフ
  • 754 USD 平均額

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