Hey there,
I played on 10th May 2019 at 7bit and won an higher amount at 7bit Casino. My bonus is wagered and my account is verified. I used my credit card for deposit, so they only offered me that method to withdraw what is fine for me. I requested it and during that process an error occured. I tried to withdraw my funds again and I had to realize that the credit card withdrawal option was gone. I thought that might be just a bug so I contacted the live chat and from now on everything went south!
The first one from livechat didn't even listen and gave me the "clear cache and cookies..:" speech. A day after I got someone who listened to my issue and told me to get back to me via email. Roughly a week later I still haven't received an email so I contacted the livechat again. After I had to explain the entire situation again, I've got transfered to the supervisor. Old story, they will contact me via email. After a third time of this process I finally received an email with instructions what to do. I had to send them a screenshot what I did and I've got told that that they get back to me via email (obviously). This is roughly 1,5 weeks ago from now on and nothing happened. Since them they are telling me that it is an technical issue and the manager has to find a solution and they get back to me.
7bit Casino is not interested in giving me an update about the entire situation at all, they can't give me a timeframe or give me at least the feeling that they are really working on a solution. Everytime when I am contacting them I need to explain the entire story over and over again to listen to the same old story "this is a technical issue and the manager...".
I am highly concerned that 7bit Casino is not even trying to solve my problem and won't pay out my funds of roughly 2500€. I tried everything to help them, I have been responsive and showed a lot of patience in this matter. I don't know any further and hope for third party assistance.
Thank you!
Hi RATZINGA,
We received your complaint. The investigation has been started. As we get any updates regarding the situation, we will immediately let you know.
Thank you for your time, and sorry for the situation that happened.
7BitCasino Team
Hey,
I indeed received an email from you. I was able to request a withdraw and it got confirmed to be processed. So far so good.
Serious question, was it necessery to file a complaint that you start doing what you told me for weeks?
Thanks!
Hey RATZINGA,
Happy to hear that everything has been solved.
We have double checked all the information provided, and we saw that it was some technical issue with the payment provider you used to withdraw, but as it was fixed, you have been immediately informed via email that you were able to request a withdrawal.
We really do apologize for the inconvenience, we did our best to solve it as soon as possible. As we saw you were informed before you left a complaint. Yes, that's not the situation we would wish to our customer. But now it has been solved, you received your withdrawal, and everything is fine.
Thank you again for your understanding and cooperation.
7BitCasino Team
AskGamblers
Dear @Ratzinga,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Hey 7bit Casino and Askgamblers,
as mentioned before, I could request the withdraw and got the confirmation by email. I don't received the money yet, but the issue can be considered as resolved!
Thank you very much for to take care of it @Askgamblers and thank you for communication @7bit Casino!
Best regards,
Ratzinga
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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