Hello.
I'm currently navigating a significant challenge with 7bit casino in their stringent identity verification process. The primary obstacle revolves around their insistence on having my name printed on the debit card, despite my extensive efforts to comply. I've gone the extra mile by providing a custom letter from my bank affirming my ownership of the Visa debit card, uploading screenshots from my online banking, and submitting transaction proof.
However, a critical roadblock emerges from the fact that my bank, in accordance with its policies, does not include debit card details, including the number, on statements. Moreover, the bank cannot alter this document to meet the casino's specific requirements. This particular limitation adds complexity to the already challenging verification process imposed by the casino.
In my attempts to address this, I requested such a statement from my bank, only to discover that it violates their policies and terms. Even with the inclusion of alternative verification methods, such as holding the card next to my face in photos alongside my ID, 7bit casino remains unwavering in their demand for a specific card representation.
This unique predicament, compounded by my bank's inability to modify the document, leaves me questioning the feasibility of filing a formal complaint. Despite genuinely exhausting all available options and providing every conceivable piece of information to establish my identity, a resolution seems elusive in light of these intersecting challenges. The frustration persists as I find myself caught between the impractical demands imposed by the casino and the policy restrictions of my bank, creating a perplexing and disheartening situation. I’m not going to upload the documents I’ve required them as I’m more sure if that is allowed but please let me know if you need more information.