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新着情報

7BitCasino - Very long withdrawal and verification

解決済み

苦情情報

係争中のカジノ

7ビットカジノ

理由

認証問題

$ 24603.15

投稿日 2023年10月4日

I would like to be able to actually withdraw my winnings but they still haven’t verified them over 36 hours later.

I need to know what needs done so they can verify my winnings.

I would not use this casino as they are giving me the run around on my winnings STAY AWAY or else you’ll be stressed out to the max. It should never take this long to verify winnings

AskGamblers
投稿日 2023年10月4日

Dear @dhawkins47,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

投稿日 2023年10月4日

The amount was around 15 ETH and they have guidelines for withdrawing 5.9 per week and they still reject every amount I try

投稿日 2023年10月6日

Dear DHAWKINS47,

We want to extend our gratitude for bringing this matter to our attention. Our team extends a heartfelt apology for any inconvenience you may have experienced regarding the cashout.

Before processing your withdrawal, we conduct a legitimacy check, which may take some time. Significant winnings require additional verification by the provider, potentially causing delays, and our VIP team has already informed you about it as well. Unfortunately, we cannot influence or expedite this process, but we are pleased to inform you that the withdrawl request of 5 ETH has already been approved, following the successful verification.

Let us also drop your attention to our specific withdrawal limits on our website, that's are equal to 5.9 ETH per week and 23.6 ETH per month. It's important to emphasize that, in accordance with these regulations, we are unable to expedite the processing of your payments. For further details on this policy, please refer to the following link: https:­//7­bit­cas­ino.co­m/t­erm­s-a­nd-­con­ditions

In addition, we have communicated the confirmation of our information to the representative of the forum. Casino Team will reach out to the player personally to provide all detailed information via email.

If you have any questions or concerns, please feel free to contact us via email suppor­t@7­bit­cas­ino.com at any time. We sincerely hope you have a pleasant day filled with significant winnings.

AskGamblers
投稿日 2023年10月6日

Dear @dhawkins47,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

投稿日 2023年10月8日

All is well and the team has approved my withdrawals, I rescind any negative comments made about 7bit.

AskGamblers
投稿日 2023年10月9日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

7ビットカジノ 苦情

  • 72 / 73 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 16,487 USD 平均額

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