Dear DHAWKINS47,
We want to extend our gratitude for bringing this matter to our attention. Our team extends a heartfelt apology for any inconvenience you may have experienced regarding the cashout.
Before processing your withdrawal, we conduct a legitimacy check, which may take some time. Significant winnings require additional verification by the provider, potentially causing delays, and our VIP team has already informed you about it as well. Unfortunately, we cannot influence or expedite this process, but we are pleased to inform you that the withdrawl request of 5 ETH has already been approved, following the successful verification.
Let us also drop your attention to our specific withdrawal limits on our website, that's are equal to 5.9 ETH per week and 23.6 ETH per month. It's important to emphasize that, in accordance with these regulations, we are unable to expedite the processing of your payments. For further details on this policy, please refer to the following link: https://7bitcasino.com/terms-and-conditions
In addition, we have communicated the confirmation of our information to the representative of the forum. Casino Team will reach out to the player personally to provide all detailed information via email.
If you have any questions or concerns, please feel free to contact us via email support@7bitcasino.com at any time. We sincerely hope you have a pleasant day filled with significant winnings.