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7BitCasino - Refusing to give me my VIP level up spins

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係争中のカジノ

7ビットカジノ
Frostbyte845 カリフォルニア
投稿日 2023年8月3日

So finally I hit VIP level 5 status and the first thing I noticed is that I didn't get my 100 free spins. I asked customer service and they told me I am not eligible because I have multiple accounts which is not true. They told me I am not eligible for bonuses but that didn't make sense either because I use bonuses and get free spins from agents when I ask sometimes. This is the third bonus they have refused to give me due to the multiple account claim which like I said is not the case. Customer service agents would stay in chat for hours and would give me the same automated response while throwing in snarky comments to get me angry. One agent even told me it is the responsibility of the player to decide whether or not I deposit at the casino... She basically was saying yeah 7bit casino doesn't honor bonuses so if I continue to deposit after knowing that's the case then it's my fault... Not theirs. I want 7bitcasino to give me the 100 free spins I'm entitled to for my VIP level up and also my other two sets of 100 free spins that I used a deposit bonus coupon code for and was denied based on this untrue multiple accounts claim. It has taken me a long time and many many deposits to reach level 5 VIP and this denial of my free spins has led me to file this formal complaint which seems to be my only recourse since customer service agents are refusing to let me speak to a supervisor or manager always saying they aren't available and closing chat on me. What doesn't make sense about all this as well is that agents issue me free spins and my deposit bonuses actually do work most of the time. The whole issue about my account not being eligible for bonuses due to multiple accounts is not only a false accusation but it seems that it isn't even enforced most of the time. 7bitcasino has been getting worse and worse and until this is resolved I am not gonna deposit ever again.

Frostbyte845 カリフォルニア
投稿日 2023年8月5日

Maybe this is better, this shows the full email conversation.

Frostbyte845 カリフォルニア
投稿日 2023年8月5日

Here is the full conversation.

AskGamblers
投稿日 2023年8月7日

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2023年8月9日

Dear Frostbyte845,

Thank you for taking the time to share your feedback regarding your experience with our VIP program.

We acknowledge that misinterpretations can arise, and we apologize for any inconvenience caused during your interactions with our support team. Our customer service agents are trained to provide accurate information based on the data available to them. We are committed to refining our processes to ensure a more seamless experience in the future.

Regarding the accessibility of bonuses, we offer various types of promotions, each with its own rules and eligibility requirements. Including the 100 free spins you mentioned, are subject to more stringent conditions. These terms include not having duplicate accounts linked to the same IP address.

Being a responsible and loyal online casino, we strict policies are in place to prevent abuse and ensure fair play for all our players. Due to our General Bonus Terms and Conditions: ” All bonus offers can be limited to one per person, family, household address, email address, telephone number, same payment account number (e.g., debit or credit card, NETeller, etc.), IP address, and shared computer, e.g. public library or workplace. ”
You may check the specific bonus terms on our website via this link: https:­//7­bit­cas­ino.co­m/b­onu­s-terms or on the screenshot provided: https:­//p­rnt.sc­/1S­B4n­ieOQLnF

At our esteemed casino, player satisfaction is our top priority. We highly appreciate your loyalty and dedication, which have led you to achieve VIP level 5. As a token of our gratitude, we are pleased to inform you that your account has been credited with the promised bonus.

Your valuable feedback, including your insightful review, serves as a compass guiding our continuous enhancement of services.

Kindest regards,
7Bit Casino Team

Frostbyte845 カリフォルニア
投稿日 2023年8月9日

That's good to hear but what about the other 2 sets of 100 bonus spins I was denied in the past for this same issue which is completely ridiculous! I use public Wifi sometimes because I like to play when I'm out and about. I don't have multiple accounts. I do know that aside from the 100 spins from my VIP level I was never given 2 other sets of 100 spins after using a promo code and depositing the required amount. If you look at my email and chat history I'm sure you can see how upset I was and still am over that.

Frostbyte845 カリフォルニア
投稿日 2023年8月9日

Also I just checked my account and your claim that my 100 spins were added to my account appear to be false. I am uploading screenshots as proof.

投稿日 2023年8月10日

Dear FROSTBYTE845,

Thank you for giving us the opportunity to revisit your concerns and provide further elucidation of our site's policies and procedures.

Firstly, let us apologize for the inconvenience you may have faced in the past. We do understand, that public Wi-Fi can be a convenient choice for accessing our games, particularly when you're away from home. However, our system's security measures were created in order to ensure fair play and prevent any potential misuse. Any fradulent activity are not tolerated in our Casino and this is a reason why all customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number, IP, and shared computer, e.g. public library or workplace. Your understanding of these precautionary measures is highly regarded.

What is more, we would line to validate that the bonus in discuss about has been properly credited to your account. And put to good use. For your convenience, here is the link to review your bonus history section: https:­//w­ww.7­bi­tca­sin­o.c­om/­pro­fil­e/p­rom­o/b­onu­ses­-hi­sto­ry/­casino
By following this link, you will be able to find a record of the received and played bonuses.
Since our Casino strives to keep loyal relationships with the customers, we made an exception and issued you with a bonus that you wouldn't have been able to receive automatically. However, it's crucial for us to uphold our policies to ensure a consistent and fair experience for all players.

Please feel free to contact us via email at suppor­t@7­bit­cas­ino.com, or reach out to our live support.

Best regards,
7Bit Casino team

AskGamblers
投稿日 2023年8月10日

Dear @Frostbyte845,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Frostbyte845 カリフォルニア
投稿日 2023年8月10日

You guys forgot to add the 122 Spins for this promocode I attached below along with my deposit history. Until I get everything that I paid for I can't say that this has been resolved.

Frostbyte845 カリフォルニア
投稿日 2023年8月11日

Also I find it curious that you posted this in my review stating that VIP spins would be denied if I used public Wifi but the bonus spins that I was being denied were deposit bonuses that I used a new and valid promo code for. Below is the screenshot of you guys stating that VIP spins are effected, I still want my free 122 spins on Elvis frog in Vegas trueways that you guys refused to honor.

7ビットカジノ 苦情

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