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Due to additional check-up we would like to inform you that most of the bonuses you mentioned above were successfully issued to your account after you contacted our support team. For example, you were credited with a level 3 upgrade bonus of 50 free spins and informed about terms of it. The regulations of this bonus were written by our manager correctly, in which the maximum cashout was 1186 DOGE. You can see these terms and conditions at this link https://7bitcasino.com/bonus-terms and the screenshot https://prnt.sc/S05Soi9yMY_q. Please note, that at the time the bonus was credited, the maximum winnings were 1186 DOGE. Due to the validity of cryptocurrency assets, the terms and conditions of bonuses presented at our casino may change.
As for the Monday bonus free spins they are to be given for the players who deposited during Friday, Saturday, and Sunday (UTC). What is more, the player need to make a deposit in order to receive this exact offer, which is clearly stated in our Bonus Terms. As we can see, there were periods when you did not make any deposits during the weekends, therefore this promotion was not available to you. You can read about these conditions here https://7bitcasino.com/vip and by clicking on the screenshot https://prnt.sc/ujHSo-3n5xoy.
After you have been upgraded to VIP level 4, you were eligible to receive a 5% Cash Back Bonus every Monday. It is to be given to players who deposited and played their balance to zero during Friday, Saturday, and Sunday (UTC). You have to lose a minimum amount of 890 DOGE in 3 days. A thorough check has revealed that you have contacted us during this period and received this bonus. We do understand, that you did not gain it couple of times, however you are to note that there were successful withdrawals from your side. Since the cashback is offered after calculating the loosing bets it is impossible for us to issue it while you are winning and multiplying your balance. You can check the conditions for receiving this bonus here https://7bitcasino.com/vip and by following the screenshot https://prnt.sc/8e_i6xh-bE_n
When it comes to the Wednesday offer please note, that it is granted to players who make a sufficient deposit on Wednesdays. According to the rules of this bonus it is available every week only on Wednesday and only one time per week from 00:01 to 23:59 for each player. Unfortunately, this offer cannot be issued twice a day. For more detailed information about the conditions of this promotion, you can review the terms by following this link https://7bitcasino.com/bonuses?modal=bonus_promo&bonusId=wednesday
Regarding your request for the VIP Bonus 50 FS Fruit Million, we sincerely apologize for the delay in bonus's issuance. Due to a technical malfunction in our system, this bonus was not automatically credited. However we can assure you that our specialists are doing the necessary work to minimize the possibility of such errors in the automatic allocation of bonus offers in the future. We appreciate your patience and understanding of this matter.
Once again, feel free to contact us at firstname.lastname@example.org or via Live Chat in case you have any further questions. It is always a pleasure to assist you.