7BitCasino - My withdrawal is not paid

After 10 days on the 28th of May, 7bitcasino had bounced back the $500 into my casino account.
I had entered the wrong details on my withdrawel request form and unfortunately thats just how long it took to bounce back.
Tried then to withdraw to my credit card as it was an option only to have the fail and bounce back also and be told 'sorry, credit card withdrawels aren't working atm'
So in order to finally recieve my funds I had to then make a deposit with my skrill account and play that through and get that verified, then finally I could withdraw my funds to my skrill account and from there to my credit card, with a steep withdrawel fee. So from my $500 withdrawel I've ended up with only $370 of it.
It's been a very frustrating experience as all 7bit casino could ever tell me was 'kindly wait some more time'
Had 7bit casino explained to me from the start that I'd entered my details wrong and I would have to kindly wait for the funds to bounce back to my casino account, I would have understood this and been a lot stressed about the whole ordeal.
I'd just like to suggest to them that maybe in future itd be better for them to tell their customers the truth behind what's happened to their withdrawal, over letting them belive the funds were still on the way and kindly just wait some more time.
I would have been a lot more understanding of the truth over being repeatedly told to kindly wait more.

Dear @Fionab21,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

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Yes this issue is resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.