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7BitCasino - Have closed my account for no reason

解決済み

苦情情報

係争中のカジノ

7ビットカジノ

€ 200

投稿日 2019年1月24日

Hello, I made a deposit worth of 150 € and made 50 € with playing a lot of Blackjack with Martingale strategy and I was playing live Blackjack and I was playing slots and then I decided to withdraw all 200 € via banktransfer and 10minutes after that I received an email stating this: Dear Janez,

We are informing you that your account closed per adminnistration decision dute to our anti-fraud policy.
All funds confiscated.

Best regards,
7BitCasino Support Team

So how on earth is even possible that? This casino has Askgamblers Certificate of trust. Is this a joke? I want my money back now! They don't want to tell me what have I done wrong and what fraudulent have I done? This is basically a theft.

投稿日 2019年1月27日

I can see they refuse to answer. And you can see they are clearly unprofessional. Look at their english. Its completely broken. This is a pure scam. Askgamblers please assist me on this matter. I din't know how to contact Curacao gambling operator. And I'm asking you if you can press on 7bitcasino to respond on this matter.

投稿日 2019年1月28日

Hello, JANEZ101

Our anti-fraud department closed your account due to fraud activity. During the next couple of days, we'll provide AskGambers with all needed proves.

Regards,
7BitCasino Team

投稿日 2019年1月28日

I can't wait to see that. I don't know when or even how is gambling a fraud activity, especially when you implement Martingale strategy which is very risky and by playing slots. Gimme a break. Also your anti-fraud department works very fast. You closed my account 5minutes after withdrawal request. So if I have commited fraud activities why haven't you closed my account before? This is a comedy. So yeah give that "proof" ASAP to Askgamblers.

投稿日 2019年1月31日

Dear JANEZ101,

Thank you for awaiting our response.

Your account has been temporarily frozen on suspicion of fraudulent
history at other merchants.

Our game provider SoftSwiss conducted an additional security check.

Unfortunately, security check confirmed suspicious behavior at the related projects and due to this reason we decided to close your account in order to prevent any issues in the future.

But you are free to cash out your deposit and also your winnings! Please log in and make a withdrawal request and after that, your account will be closed and you won't be able to play at 7BitCasino anymore.

Please accept our apologies for the inconveniences.

7BitCasino Team

投稿日 2019年1月31日

I've requested bank transfer withdrawal now and I wonder why at every Direx NV casino is the same procedure? What have I done wrongfully? I play Blackjack and slots and if I make money is that a fraud? Oh wait...you just want to see people losing of course.

AskGamblers
投稿日 2019年2月4日

Dear @Janez101,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

投稿日 2019年2月4日

I am waiting for withdrawal to get processed.

投稿日 2019年2月5日

Dear JANEZ101,

Your withdrawal request has already been approved.

All the best,
7BitCasino Team

投稿日 2019年2月8日

I've received 175 € instead of 200 € and they claim bank charged me additional 25 € which has never happened. Also I've contacted my bank and they say they didn't charge me at all. So yes, complaint is not fully resolved.

AskGamblers
投稿日 2019年2月12日

Dear 7BitCasino,

Please let us know if there's some update regarding this case.

7ビットカジノ 苦情

  • 42 / 42 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 26,410 USD 平均額

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