7BitCasino - Delayed Payment 8 days bank withdrawal

Today with no communication from the Financial department, I logged in to find the eigh thousand returned to my 7bit casino account. When I questioned this I was told that it was a "Technical Error".
Despite being re-assured by numerous staff that the process was fine and there were no issues before this day.
I asked numerous times for the report from the financial department of the proof of deposit and error as no email was sent to notify me of this. I was told they could not give me this information.

When I tried to withdraw the eight thousand "again" being told I could and it would be fine. The amount was declined because of recent deposits I needed to bet more. First I was told $312 Before I could withdraw and then I was told 20-30 minutes later that it was $266.20 though there was no activity on my account.
I then asked that this be waived due to the error being on their end and not mine however was told that they couldn't do this as it's a requirement of their financial department. The Online Manager called Mia then jested saying "Who knows maybe you'll win even more money"

I have screen shots of the whole ordeal and can retrace the history even further to all the staff who re-assured me the process was going smoothly and to just wait. From 3-5 days then to 5-7 days and finally told 10 days Maximum

After much dissapointment I bet a further $310 Dollars just to be able to withdraw the amounts that had been pending for 10 Days. I have asked that a remmitance be sent to my email for proof of deposit but after still no email from the first issue before the funds were returned I doubt I'll receive anything now.

Hello Khyle,

Thank you for sharing your experience and apologies for any troubles.

We’ve been experiencing some global issues with the Bank Transfer payment processing but it’s been fixed for now.
We are happy to confirm both of your cashout requests have been paid out on July 24, 2020 02:23( UTC time). You can expect money to reach your bank account up to 10 business days.

To make it up, we came up with an apology gift which remains well-played based on your bonus history.

Feel free to stay in touch with your personal VIP host to get prompt updates and the best deals further.

Best Regards,
7BitCasino Team

During the process of withdrawal and when I, myself questioned on any issues during the 9 days leading up to when the eight thousand was returned, there was no mention of a global banking error, nor proof given or even a warning that global banking issues were current.

Hi Khyle,

We appreciate you could get back to us.

Please note, the global issue has been recently identified and a fix is being implemented for now.

It’s been 2 business days since your new cashout request was confirmed and paid out from our side on July 24, 2020 02:23( UTC time). We kindly ask you to wait up 10 business days to get your winning reached your bank account.

Feel free to stay in touch with your personal VIP host Amy to get prompt updates and the best deals further.

Best Regards,
7BitCasino Team

Dear @Khyle,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Yes thank you,
I have received the cashout and appreciate the speed in which it was delivered this time.
I appreciate the team for getting on top of this matter and taking care of this issue.
Sorry for my delay as I never received an email stating that comments/updates had been posted

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.