On 7bitcasino’s website, it states that BTC withdrawals are completed instantly (please see attached) I placed a 0.5BTC cashout request on New Years Eve and 3 days later, my request is still pending. I spoke with support over live-chat. While the support staff is very nice, they could not tell me anything other than, “the financial department is reviewing your requests and are very busy because of the holiday”. I asked how long I would have to wait for my request to be sent and I was told that they couldn’t say.
This is unacceptable. Had I known that this casino would hold my principle investment along with my winnings I certainly would have played elsewhere. I am not rich and relied on the instant processing period for BTC transactions, as promised on the site. Moreover, the utter lack of information provided to me when i contacted support is unprofessional and upsetting.
Please help me recover my money.
