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7Bit Casino - Taking an unreasonable amount of time to approve withdrawal

解決済み

苦情情報

係争中のカジノ

7ビットカジノ

$ 10000

投稿日 2024年3月23日

I deposited around $250 via debit card after already depositing $1000 earlier in the day. played for a while got lucky and won $15000. So far I’ve requested to withdraw $10000 but that’s was around 15 hours ago and it has still not been processed. How long is unreasonable?

I’ve never had any other casino take more than 3 hours max. But generally around 20-30mins to process. The response I keep getting from support is the same generic answer. “We are unable to give you a timeframe our payments department processes withdrawals in order so please be patient”.

I am fully verified by the way. Would just really like this resolved. Thanks

AskGamblers
投稿日 2024年3月25日

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2024年3月26日

Dear KEALAN1814,

Thank you for expressing your concerns. We regret to hear that your experience with our casino has not met your expectations regarding payouts.

Our team apologizes for these temporary delays in processing your withdrawals. All transactions are processed in accordance with security requirements to ensure a safe and smooth withdrawal experience. Unfortunately, sometimes this process takes longer than usual.

Nonetheless, we would like to inform you that your withdrawals have been successfully processed by us and is currently being handled by the payment provider. Your patience is kindly requested, and your understanding is greatly appreciated in this situation.

We hope our response will clarify the situation and reassure you that appropriate action has been taken. If you have any further questions, please feel free to contact us via Live Chat or email at suppor­t@7­bit­cas­ino.com.

Best regards,
7Bit Casino Team

AskGamblers
投稿日 2024年3月30日

Dear @Kealan1814,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7ビットカジノ 苦情

  • 68 / 69 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 17,050 USD 平均額

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