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7Bit Casino - I have not received my deposits

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係争中のカジノ

7ビットカジノ

$ 165.81

Roddie0035 テキサス
投稿日 2023年7月25日

I never got my deposits from July 22. At 9:20 am, the initial deposit of 56.63 sent ETH was made. The second deposit was made on July 22nd for 109.18 at 3:14 PM.

Given the fact that I've already contacted them six times over the past three days via chat and email, each time I do I receive the same response. “We apologize for current technical issues with deposits and withdrawal requests from Blockchain system. Our team is aware of the situation, and we are working on resolving the issue.”

I don't see why they can't just reimburse me or put the money into the account considering that this issue has been going on for the past three days. I've previously provided them with evidence of both transactions.

Although I have been a very devoted customer and have had enjoyable experiences with them, this particular problem makes me feel that this casino is unreliable.

I'm not sure what to do or where to go from here, so any assistance or information on what I should do to resolve this would be greatly appreciated.

AskGamblers
投稿日 2023年7月25日

Dear @Roddie0035,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of your deposit.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Roddie0035 テキサス
投稿日 2023年7月25日

Total is $165.81. Do I need to upload photos of my transactions from Coinbase since they contain transaction financial information and I wasn't sure if I should upload them here?

投稿日 2023年7月27日

Dear RODDIE0035,

7Bit Casino team would like to apologize for any inconvenience caused.

Recently, our casino encountered technical issues with cryptocurrency transactions, specifically through the CoinsPaid payment provider. These issues led to delays in processing withdrawals, which is contrary to the instant cashout experience.

We are pleased to announce that all the technical problems have been successfully resolved, and both deposits and withdrawals are now working smoothly in their default mode. What is more, both of your payments are currently processed successfully. Please keep in mind that since you have deposited to different wallets, the transactions have been credited in Euro and ETH currencies respectively.

Unfortunately, since the issues were caused not on our side, the support department was not able to provide you with the timeframes for resolving this matter. It is a pity, that our responses made you believe like we are unreliable. However, our team will be making every effort to ensure that all the necessary information will be provided in the future. We will make every step to rebuild your loyalty and trust.

In case you require any further information, feel free to contact our support team anytime. It is always a pleasure for us!

Best regards,
7Bit Casino Team

AskGamblers
投稿日 2023年7月27日

Dear @Roddie0035,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roddie0035 テキサス
投稿日 2023年7月27日

This has been resolved. Thank you for your help.

AskGamblers
投稿日 2023年7月27日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

7ビットカジノ 苦情

  • 72 / 73 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 16,487 USD 平均額

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