22bet Casino - Withdrawal Not Credited and Proof Taken From Me But Not Given By Them

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello!

Thank you for your message. Your case is still in the works. We understand how important a quick resolution is to you and are doing everything we can to speed up the process. Please bear with us for a while; we will be sure to get back to you as soon as we have an update.

Thank you for your patience and understanding.

Team, I'm still waiting for a resolution - I have provided the LEGAL PROOF aka bank statement as well as email from Fi Bank where they clearly mention the UTR number and the account number and there is nothing else they can do from their end - please send me my money, this is very strange and disappointing and frustrating.

Hello,

We have processed and approved the withdrawal from our end, and the confirmation has been sent to the player. We recommend that you contact your bank with the provided documents for any further assistance regarding the transaction.

Thank you!

If you need any further assistance or have additional questions, feel free to ask!

You are saying that the confirmation has been sent, but it clearly hasn't? I've attached the entire email trail that proves that. All you provided was the UTR number which I already shared with the bank and that they've already confirmed via email that it hasn't been received. Again, that email has been attached by me here, as well as shared with your customer support team on email as well. What provided documents do I contact my bank with this time? You haven't shared any documents from your end or any kind of proof except your word that the withdrawal has been processed and approved! Meanwhile, I've shared my bank statement and the email from the bank confirming I haven't received the money!

Hello!
If your situation is still unresolved, please contact our support team for confirmation of your withdrawal. Then you should contact your bank.
We are always happy to help you!

Yes, my situation is still unresolved - your customer support team is not calling me back no matter how hard I try, and my bank has ALREADY told me there is NOTHING MORE they can do since they have PROVIDED THE EMAIL AND BANK STATEMENT confirming I didn't receive the money!

Even more ridiculous customer service -

I even voice recorded the conversation to be safe. Where your customer executive states they will send me the screenshot of payment FINALLY as proof of payment . but instead, they dont send me anything for hours, when I email asking them for the screenshot, they reply ONCE AGAIN ASKING ME FOR AN OFFICIAL LETTER FROM THE BANK, after I have ALREADY PROVIDED AN OFFICIAL EMAIL FROM THE BANK. The bank DOES NOT GIVE ANYONE A PHYSICAL LETTER since it's Fi Bank a Neo-bank that is completely digital.

I have received:
zero proof of payment being made

I have provided:
LEGAL PROOF in the form of a BANK STATEMENT
OFFICIAL EMAIL FROM MY BANK

and yet, instead of sending me any proof, or my money, 22bet CONTINUES TO just ask me for a 'official letter' from the bank.

I am at a complete loss for words - there is no doubt in my mind that there is something EXTREMELY FISHY going on.

And here at AskGamblers I'm getting no solution either, just these automated type replies telling me generic things. No help whatsoever.

Ridiculous.

Dear @22BetUser1991,

Intensive usage of Caps Lock is considered yelling online and, therefore, not allowed. Please keep in mind that following all AGCCS Guidelines is mandatory.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

Sure, will keep that in mind.

Hello 22BETUSER1991,

We sincerely apologize for the inconvenience you’ve experienced. Our support team has previously sent you a screenshot confirming the successful payment. To ensure there are no misunderstandings, they will resend it to you. We can confirm that the payment was successfully processed on our end. We recommend you reach out to your bank for further assistance in resolving this matter.

Dear @22BetUser1991,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have replied on email with the entire recording of my conversation with the bank - they have categorically stated once again that this transaction was never sent, the screenshot and its details were scrutinized by them and they gave their opinion on the veracity of the same. They then requested I raise an RBI (Reserve Bank of India) complaint since it's clear that the money has not come in to my account (the proof of which aka the Bank Statement, and the communication from my bank regarding the same, has already been shared MULTIPLE TIMES with 22Bet). So yes, please advise on what to do now - are you rectifying the situation, or should I go ahead with the RBI complaint providing all these recordings and screenshots and email chain etc.

I can't believe it's been a month and I've just been providing endless documents and recordings proving this transaction hasn't been credited to me.

Hello!

Could you please let us know if your issue has been resolved? We have approved and processed the withdrawal on our end, and all the necessary confirmation documents have been sent to you.

Dear @22BetUser1991,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, No - nothing has been resolved - 22bet support team has gone back to sending me the same old email about sharing letter from bank which they have stated they can't do more than an email, i have shared the entire voice recording of the same. can share everything again if you want

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello! We want to confirm once again that your withdrawal request has been successfully approved, and the funds have been sent from our side. All supporting documents have already been provided to you. We recommend that you contact your bank and provide them with these documents to resolve the issue. If you have any further questions, our support team is always ready to assist you.

My bank has done all they can do.

These "supporting documents" you are mentioning is a picture of a screenshot taken from YOUR system, which doesn't mention any Bank Name, Account Number, or any other verifiable details except a UTR number. And my bank has confirmed multiple times that the UTR number you have provided has NOT been credited into my account.

This has been confirmed by my bank via:
1) Email
2) my bank statement
3) voice recording of me speaking to the bank executive

And yet you are telling me, once again, to take it up with MY bank, instead of YOUR bank. What more are my bank supposed to do for an incoming transaction that hasn't been credited and received by them? They've already confirmed it hasn't come in three different ways. What more do you think they can do?

You haven't even told me which bank you have used to do the IMPS transfer - a very irregular thing in itself. The screenshot of the payment you have given me looks very shady, without any mention of bank name or account number or any detail that I can use to confirm whether the money has left your payment Bank.

This is extremely weird and you are simply repeating yourself again and again without giving me ANY real solution!

Hello! To assist you more efficiently, please provide an official letter from your bank confirming that the funds have not been credited to your account. This letter should include the bank representative's signature and stamp. Once you have this document, kindly send it to our support team, and we will promptly address your issue.

The matter is not resolved - and what's even worse is that 22bet is completely ignoring everything I say (about them not giving me any proof of their transaction being done, except a picture of a screenshot taken from YOUR system, which doesn't mention any Bank Name, Account Number, or any other verifiable details except a UTR number. And my bank has confirmed multiple times that the UTR number you have provided has NOT been credited into my account.)

And instead of addressing that, they are going on and on repeating themselves about getting an official letter from MY BANK.

What is laughable and downright shady is how they first asked me for an email or live chat conversation with bank (I've attached the picture where they told me that) and now since I gave that to them they have CHANGED THEIR DEMANDS to an 'official letter' from my bank, even though my bank has categorically stated that it isn't in their policy to do so. Something confirmed by them through a call which I recorded and already provided to you, as well as providing proof that I haven't received the money in the following manners:

1) Email
2) my bank statement
3) voice recording of me speaking to the bank executive


And YET, even though I have provided every single kind of proof available to mankind, they are REFUSING to give me my money and instead going on and on and on asking for a DIFFERENT kind of confirmation aka official letter which is NOT in the banks policy to do so for an INCOMING TRANSACTION.

So, to sum up, 22betcasino has asked me for proof, then CHANGED the kind of proof they need, IGNORED my bank statement, email from my bank, as well as a voice recording with the bank executive.
While providing NO DETAILS about the bank they themselves have used. I will not stop complaining about this till I get my money, or till enough people see how 22bet treats their customers. I hope a lot of people read this and realise what kinds of lengths the casino will go to to ensure that they can cheat their customers out of money.

And I can already predict their copy-paste reply to this - 'please give official letter, we don't care about all the other LEGALLY BINDING documents you have given us, just give us something your bank doesn't have the policy to do'

Hello!

We’d like to confirm if your issue has been resolved, as it’s important to us that everything is in order.

Please be assured that the withdrawal was successfully approved and processed on our end. All relevant proof has been sent to you.

Dear @22BetUser1991,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I don't even know what I'm supposed to do at this point.

The 'proof' 22bet is claiming to have given me is an UNVERIFIABLE screenshot - a picture of a screenshot taken from 22BET's system, which DOES NOT HAVE any Bank Name, Account Number, or any other VERIFIABLE details... except a UTR number, which my bank has confirmed multiple times is NOT A UTR number attached to any transaction of money that has come into my account.

This has been proven by me and my bank via:

1) Email
2) my bank statement
3) voice recording of me speaking to the bank executive


And YET, 22Bet is saying 'Please be assured that the withdrawal was successfully approved and processed on our end. All relevant proof has been sent to you.'

What kind of statement is this if I can't take it up with the bank you have used to send the money? I can't verify that you sent the money, the only thing I CAN verify is that it hasn't come to my account. Which I've given you THREE kinds of proof for. So now what do you expect me to do? Just let this matter go? I'm not going to do that until I get my money.

Dear 22bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide evidence that the withdrawal was successfully approved and processed from your end. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.