22bet Casino - Refusing to payout 1100 eur

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! We apologize for the delay. We will be back with information as soon as possible.

thank you, will provide all the neccesary information, if needed

Greetings!

We want to clarify that the account associated with the specified email has not been closed and has gone through the verification process. The last withdrawal request was made by the player on 8 November 2022 at 23:38:08, and the last deposit was made on 11 October 2022 at 19:35:37. Perhaps the player is referring to his other account, but in that case, his new account has been closed due to duplication.

If you have any questions or need further assistance, please contact us.

I was able to withdraw my Deposit only, which was around 210€, the remaining 1000-1100€ on my account was reducted, and all my winnings bets was voided.

I had no duplicate account, not in my name, not on any other name,and I didnt use any bonus.

I provided all the required documents, And I didnt breach any Terms Of Conditions, and 22bet couldnt provide a single proof of me breaching them.

I still want to recieve my rightly earn money, and hope we can solve this issue.

Could you please specify which email your account is registered to?

< email removed >

Hello!

We have thoroughly reviewed your case again. Unfortunately, we have to inform you that our co-operation with you has been terminated due to the discovery of multi-accounting. This is a serious violation of our rules, which does not go unpunished and results in account blocking.

If you have any questions or need additional information, please do not hesitate to contact us. We are ready to assist you at any time.

Dear 22bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I am still waiting for the proof of multi-accounting, because its 100% that I did not use multible accounts.
If you block my account, atleast send me my right earned money.

Dear ASKGAMBLERS,

We would like to respectfully inform you that we have sent you a letter to the provided address.

Thank you for your cooperation.

I am still waiting for my case to be solved, and I am still optimistic I can recieve my funds

Hello! We apologize for the delay.
Dear KRISTOFMARTIN,
Please specify your player's ID, it will help us to understand the situation more quickly and provide more information.

58643577 its my id, my email is <removed >

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 22bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.