Hello, I have been issues with my withdrawals from 22bet.
From 26th February (date of account creation) to 4th July, everything went
smoothly, until the 5th July, in which I discovered my account had been
limited, given the odds I was being provided in every event were different
to the ones my acquaintances were being provided on this same bookie.
From there, I tried to withdraw my funds, which I was not allowed to do in
one go due to account limitations. I managed a partial withdraw of the
funds in two installments.
From there, a back-and-forth with the security department begun.
They asked me to prove the withdrawal method I was using belonged to me, and I did successfully.
After that, they wanted me to take a selfie holding my ID card and showing the emailing from the security team on the background, which is ridiculous and almost impossible to do, but I did it anyway. After an initial rejection, I attempted to do it with cameras of increasingly high quality, just to land on the same message every time and get no explanation of what was wrong upon each rejection.
I was always told there was information which wasn't visible, but I used high quality cameras all around, and some of the photos had a size as big as 11MB, to ensure the best quality possible. Every time I asked for clarification, I got the same copypasted message. You can see that and the multiple attempts of sending the requested picture on a provided screenshot. According to Section 38 of their 2. General rules, where I can be asked to prove via video conference that I am who I claim to be, and provide the required documents that way. I asked for a video conference for this to be solved and I was ignored. This is also seen on the screenshots.
The total amount of funds that I intend to withdraw, but have not been able to due to the aforementioned issues, is 250 EUR.
Thank you for your assistance.
AskGamblers
Dear 22bet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
If 22bet want to solve this case, they should come forward so we can try and reach a solution. If both ends give in a little bit, we have everything it takes to get there. Unused funds in an account do not benefit either of us.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
AskGamblers
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Hi) We are waiting for selfies from the player against the background of correspondence with the security service. His balance is still there, the player just stopped playing and disappeared.
Please contact our support team)
AskGamblers
Dear @nomellamesalex,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the 22bet Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
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